Privacy Policy

Last updated: 1 October 2026

1) Who we are (Controller)

Bestpricevalue.com (“Bestpricevalue”, “we”, “us”) is a Home Improvement Agency. We help UK homeowners understand market-average price ranges for windows, doors, bifolds and related works and—when asked—match them with selected installers for quotations. We also review commercial project enquiries and discuss potential installer partnerships.

If you have any questions about this policy or your data rights, contact us at the address below.

2) What this policy covers

This policy explains how we collect and use personal data when you:

• browse bestpricevalue.com and use our tools (e.g. Double Glazing Cost Calculator and other calculators);

• email or share an estimate from the site; and/or

• ask us to introduce you to selected installer partners for quotes, send a commercial project brief, or discuss an installer partnership.

It also covers analytics and session recordings we use to improve the site (e.g. Hotjar) and our cookie/consent framework (Complianz).

3) What data we collect

A) Data you provide to us

• Calculator inputs – product type, sizes, materials, glazing/options, installation toggle, basket contents.

• Contact details – name, email, phone, postcode/area (when you email your summary or request quotes).

• Preferences – remote or home visit, priorities (price, certification, timing), free-text notes.

• Finance inputs (illustrative only) – deposit, APR, term (we do not run credit checks).

B) Data created for you

• Share-link snapshots – when you click Share link, we save a read-only copy of your estimate to a unique public URL so anyone with the link can view/print it.

• Local storage in your browser – we save your basket and region to help you return later (this is localStorage, not a cookie).

C) Data collected automatically

• Technical/usage – pages viewed, clicks/scroll depth, device & browser, approximate location (country/region), UTM/source, session duration, IP address (truncated or pseudonymised where possible).

• Security/anti-spam – Google reCAPTCHA may collect device & usage data to detect bots.

• Consent records – your cookie choices via Complianz.

We do not collect special-category data and our services are intended for people aged 16+.

4) Why we use your data (purposes & lawful bases)

Finance note: any finance figures shown in calculators are illustrative only and do not constitute credit broking or an offer of credit. We are not a lender or a credit broker.

5) How we make money & when we share your details

• Using a calculator alone: we do not share your personal data with installers.

• If you ask us to get quotes: we share your name, contact details, postcode/area and relevant project information with selected installer partners for the quotation introductions you request. The number of companies depends on your request and available suitable coverage; we do not send your details to more companies than you ask us to match you with. We may receive an introduction fee or commission from an installer when an enquiry is accepted, whether or not you later purchase. Our quote-matching enquiry service is free to you; installers set their own quotation prices and any separately agreed charges.

  Commercial enquiries: we use the organisation name, contact role, site location, scope, quantities, budget status and timing you choose to provide to assess the request. We clarify the proposed introduction and your information-sharing preferences before passing a commercial brief and contact details to a contractor.

  Business partnership contacts: we use business contact details and correspondence to assess potential cooperation and respond to enquiries. For relevant outreach to corporate businesses, we may use publicly listed business contact information based on our legitimate interests in developing appropriate partnerships. You may object to further direct marketing at any time by replying or emailing info@bestpricevalue.com. We keep minimal suppression records to honour objections. We do not use an initial partnership enquiry as permission to disclose customer records.

• We do not sell personal data for unrelated marketing.

• Partners act as independent controllers for their own processing and should seek consent for any of their marketing.

Retention for lead matching: we keep lead records for up to 24 months from last activity to manage enquiries, reporting and disputes, then minimise or delete unless law requires longer.

6) Analytics, heatmaps & recordings (Hotjar)

We use Hotjar to understand how visitors use the site. Hotjar records usage signals (mouse movements, clicks, scrolls), basic device info and pages viewed. We mask/disable fields that may contain personal data and do not record keystrokes. Hotjar acts as our processor.

• Opt-in/out: via our cookie banner (Complianz) and/or your browser’s Do Not Track.

• Retention: replays/heatmaps are kept for a limited period, typically ≤12 months, then deleted.

• We also use Google Analytics for aggregated statistics and Google reCAPTCHA for form abuse prevention. See our Cookies Policy for cookie names and lifetimes.

7) Share links & emailed summaries

• Emailed summaries go only to the address you provide and include a snapshot of your estimate.

• Share links are public URLs; treat them like a file you can share.

• Share-link snapshots are retained for up to 12 months (or earlier if purged for security/storage reasons).

8) Who else processes data for us (processors/recipients)

We use trusted providers acting under our instructions (unless noted otherwise):

• Website hosting & CDN – cloud hosting, backups and security.

• Email delivery – transactional email (estimate summaries, service notices).

• Analytics/UX – Google Analytics; Hotjar (processor).

• Consent management – Complianz (cookie banner and records).

• Security – Google reCAPTCHA.

• Lead routing/CRM – tools used to route introductions to vetted partners.

• Installer partners – independent controllers only when you ask us to get quotes.

We only disclose data to authorities where the law requires.

9) International transfers

Some providers may process data outside the UK/EEA. Where they do, we rely on an adequacy decision or put in place appropriate safeguards (e.g. the UK International Data Transfer Agreement or EU Standard Contractual Clauses) plus supplementary measures where necessary.

10) How long we keep your data

We may retain minimal suppression records (e.g. “do not contact”) to honour preferences, and longer where required by law or to establish, exercise or defend legal claims.

11) Your rights (UK GDPR)

You have the right to access, rectify, erase, restrict or object to processing, and the right to data portability. Where we rely on consent, you can withdraw it at any time (this won’t affect past processing).

To exercise your rights, email info@bestpricevalue.com. We may need to verify your identity.

You also have the right to complain to the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF — ico.org.uk — 0303 123 1113.

12) Children

Our services are intended for adults (16+). We do not knowingly collect data from children. If you believe a child has provided personal data, contact us and we will delete it.

13) Security

We use technical and organisational measures to protect data, including HTTPS/TLS, access controls, least-privilege, monitoring, encryption at rest where supported by our providers, data minimisation and regular reviews of subprocessors. No method of transmission or storage is 100% secure, but we work to protect your information.

14) Cookies & similar technologies

We use cookies and similar tech for essential site features, analytics, security and remembering preferences. Full details (including Hotjar/GA cookie names, purposes and lifetimes) are in our Cookies Policy and controlled via our Complianz banner. You can update consent at any time.

15) Changes to this policy

We may update this policy from time to time. The latest version will always appear here with a new “Last updated” date. Significant changes may be highlighted on-site or emailed where appropriate.

16) Contact

Email: info@bestpricevalue.com
Bestpricevalue.com is operated by Mr Daniel Magyar, Sole Trader (UK).